Calls - The Agency Engineer Help Center

The Calls tab lists every appointment synced from GoHighLevel calendars. It’s where sales managers audit booked-call volume, no-show rates, and rep feedback. Same as Leads:

Date range picker — Filter the grid.
Attribution selector — First or Last Attribution for UTM joins.
Facebook report toggle — Ad-side reporting mode.
Filters, Columns, Export.

Filter cards

Card	Filters by
Lead Quality Feedback	Rep feedback after the call (qualified, not a fit, no-show, etc.).
Qualified / Disqualified	Qualification state inherited from the contact.
Appointment Status	Show, no-show, rescheduled, cancelled, completed.
UTM Source	Source attribution.
Call Type	Self Booked, manually booked, etc.

Columns

The default Calls grid surfaces:

Column	Description
Checkbox	Multi-select for bulk actions.
History	Opens the contact event history.
Status	Contact lifecycle label (for example, Mark spam).
Date Created	When the GHL contact was first created.
Date BC	Date the call was booked.
Calendar Name	Which GHL calendar the appointment belongs to (for example, BnB Accelerator Call, Nick Korom 1-1 / 30 minutes).
Call Type	Self Booked (lead booked themselves) or manually booked.
Booked Via	Source surface (for example, Public Widget).
Scheduled Start	Appointment start datetime.
Scheduled End	Appointment end datetime.
Classification Reason	Why the system categorised the call this way (for example, `public_booking_widget`).

Row actions

History icon — Drawer with every event on the contact, including booking source.
Mark spam — Tags the contact as spam so the appointment is excluded from KPIs.
Bulk select + Export — CSV export for handoff to ops or finance.

Typical workflows

Audit no-show rates

Open the Appointment Status filter and pick No-show.
Group by Calendar Name in Columns to see which calendars suffer most.
Adjust reminder cadences in GHL for the worst-performing calendars.

Verify a Call count on the dashboard

From the Dashboard, click the Calls card to land here pre-filtered.
Cross-check the row count against the dashboard value.
Apply the Qualified / Disqualified filter to reconcile Q Calls in the same way.

Review rep feedback

Expand Lead Quality Feedback to slice the grid by post-call feedback. Useful for QA on rep classification and for refining lead qualification rules upstream.

​Toolbar

​Filter cards

​Columns

​Row actions

​Typical workflows

​Audit no-show rates

​Verify a Call count on the dashboard

​Review rep feedback

Toolbar