> ## Documentation Index
> Fetch the complete documentation index at: https://docs.theagencyengineer.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Calls

> Booked appointments by calendar, status, and outcome — with attribution back to the lead source.

The **Calls** tab lists every appointment synced from GoHighLevel calendars. It's where sales managers audit booked-call volume, no-show rates, and rep feedback.

## Toolbar

Same as Leads:

* **Date range picker** — Filter the grid.
* **Attribution selector** — **First** or **Last Attribution** for UTM joins.
* **Facebook report** toggle — Ad-side reporting mode.
* **Filters**, **Columns**, **Export**.

## Filter cards

| Card                         | Filters by                                                         |
| ---------------------------- | ------------------------------------------------------------------ |
| **Lead Quality Feedback**    | Rep feedback after the call (qualified, not a fit, no-show, etc.). |
| **Qualified / Disqualified** | Qualification state inherited from the contact.                    |
| **Appointment Status**       | Show, no-show, rescheduled, cancelled, completed.                  |
| **UTM Source**               | Source attribution.                                                |
| **Call Type**                | Self Booked, manually booked, etc.                                 |

## Columns

The default Calls grid surfaces:

| Column                | Description                                                                                                         |
| --------------------- | ------------------------------------------------------------------------------------------------------------------- |
| Checkbox              | Multi-select for bulk actions.                                                                                      |
| History               | Opens the contact event history.                                                                                    |
| Status                | Contact lifecycle label (for example, *Mark spam*).                                                                 |
| Date Created          | When the GHL contact was first created.                                                                             |
| Date BC               | Date the call was booked.                                                                                           |
| Calendar Name         | Which GHL calendar the appointment belongs to (for example, *BnB Accelerator Call*, *Nick Korom 1-1 / 30 minutes*). |
| Call Type             | **Self Booked** (lead booked themselves) or manually booked.                                                        |
| Booked Via            | Source surface (for example, *Public Widget*).                                                                      |
| Scheduled Start       | Appointment start datetime.                                                                                         |
| Scheduled End         | Appointment end datetime.                                                                                           |
| Classification Reason | Why the system categorised the call this way (for example, `public_booking_widget`).                                |

## Row actions

* **History icon** — Drawer with every event on the contact, including booking source.
* **Mark spam** — Tags the contact as spam so the appointment is excluded from KPIs.
* **Bulk select + Export** — CSV export for handoff to ops or finance.

## Typical workflows

### Audit no-show rates

1. Open the **Appointment Status** filter and pick **No-show**.
2. Group by **Calendar Name** in **Columns** to see which calendars suffer most.
3. Adjust reminder cadences in GHL for the worst-performing calendars.

### Verify a Call count on the dashboard

1. From the [Dashboard](/product/dashboard), click the **Calls** card to land here pre-filtered.
2. Cross-check the row count against the dashboard value.
3. Apply the **Qualified / Disqualified** filter to reconcile **Q Calls** in the same way.

### Review rep feedback

Expand **Lead Quality Feedback** to slice the grid by post-call feedback. Useful for QA on rep classification and for refining lead qualification rules upstream.